AGENDA #2

 

February 27, 2002

Information Technology Department

Initial Budget Presentation to the Mayor and Town Council

2002-2003

 

 

I.          Mission Statement

 

The primary mission of the Information Technology Department is to provide technology oversight and direction to help the Town make the best possible use of available technology.

 

II.         Brief Services Description

 

            The key services provided by the department are:

 

·        Provide the structure, equipment, software, and support for staff, citizens and other interested parties to use Town information efficiently within a secure environment.

 

·        Oversee procurement, operation and maintenance of computer systems, network services and related equipment.

 

·        Develop and maintain Internet related information services including the Town’s web sites.

 

·        Provide support for departmental data services.

 

 

III.       Departmental Revenue Estimates

 

            The Information Technology Department does not directly generate revenue.

 

IV.       Departmental Base Budget Cost Estimates

 

            

 

CATEGORY

 

2001-2002

Original Budget

 

2001-2002 Revised Budget

 

2001-2002

Estimated

 

2002-2003

Requested

% Increase (Decrease) from Original Budget

Personnel

$224,156

$224,156

$213,452

$225,212

0.5%

Operations

192,575

$173,920

$173,500

$163,575

-15%

Capital Equipment

$29,000

$58,318

$57,900

$58,000

200%

   TOTAL

$445,731

$445,731

$444,852

$446,787

0.2%

 

 

Key Technology Costs:

 

·        Network Wide Area Data Lines ($26,800) - Wide area network data support costs have increased as a result of additional Town facilities supported and higher bandwidth for all facilities.

 

·        Continuing Support ($11,000) – Internet hosting service and electronic subscriptions for the library.

 

·        Capital Equipment ($58,000) – Planned replacement of eight servers and installation of computer center power filtering equipment.

 

·        Network software licensing ($48,500) – Server and desktop software is licensed primarily through a state contracts. To accommodate uniform maintenance and upgrades for the 300 Town systems, a portion of our full needs must be purchased each year.

 

·        Training and Supplies ($28,275) – Mandatory system and software training to support increasingly complex network systems remains a high priority.

 

·        Web Development ($24,000) – Commercial development services are needed to gain a higher level of web site enhancements.

 

·        Database Software ($19,000) – Implementation of database services for web and staff related services.

 

V.                 Key Programs or Services that are Going Well

 

·        Preliminary steps to establish the Information Technology Department have been completed with minimal disruption to on-going programs. The Finance Department has allocated additional space to support IT functions and continues to provide assistance for department operations.

 

·        Desktop computers and servers have been replaced and upgraded over the past three years to provide a reliable equipment base. Continuing the life cycle procurement program is critical to maintaining this base.

 

·        Wide Area Network (WAN) services are being upgraded as a result of vendor changes brought on by vendor financial difficulties. The new services will add support for several additional Town facilities including all fire stations and recreation centers. In addition, public access to the Town’s information resources will be improved by the faster access speed.

 

·        Support for Town staff has been improved by the addition of a full-time employee to provide user help and training.

 

 

VI.              Key Programs or Services that Could be Improved

 

·        Enhancements for the Town’s web site have been delayed. This is in part due to delays in completion of the wide area network changes and hardware upgrades to our web servers. Current budget cutbacks have further delayed development plans. Web site enhancements remain a high priority.

 

·        Implementation of a web compliant database system is required to support a number of web related features such as public requests and feedback. The database system will allow efficient tracking and monitoring of responses.

 

·        Growth in both volume and complexity of electronic documents has required updates to server storage capability however electronic workflow processes and electronic management procedures of documents for staff use, public access, and archive require further development.  

 

 

VII.      Needed Additions

 

·        To fully support departmental objectives, one additional full-time employee is needed to support network services management, development of telephony services, and implementation of database systems support. Reclassification of the Information Technology Manager position to establish the department head position is also needed. ($100,000)

 

 

VII.            Proposed Reductions

 

·        Because of the extreme budget constraints this year, all Department Heads are preparing recommended reductions for consideration by the Manager.